Terms and Conditions

Acceptance of Terms and Conditions [the "Terms and Conditions"].

Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access and use of this web site ["the Website"].


By continuing to use the Website and/or any of the services on the Website, you agree to be bound by these Terms and Conditions.

Camp Payment Terms

  1. Full payment is required to register at Camps programs. If for any reason, you fail to pay the fee, the organizers may, in their discretion, cancel the booking, in addition to any other rights or remedies they may have under this Agreement.
  2. Camps fees are non-refundable, other than in the circumstances set out below.
  3. The organizers reserve the right to cancel your booking at any time, without notice if cancellation is due to circumstances they cannot control or mitigate (including but not limited to extreme weather conditions, emergencies, etc.). If your booking is cancelled in these circumstances a full refund will be given.
  4. Please note that we do require a minimum number of children to run a successful and enjoyable camp. If we do have less than the minimum number, we may cancel the venue and offer the parents who have registered an alternative option. If the option given is an inconvenience a full refund or future camp credit will be given.
  5. Camps rules and regulations apply for registered Camp guests.

Camp Pick-up and Drop off Terms

  1. Parent and/or guardians must be present at the time of the Camp registered guests drop offs and pick-ups.
  2. Proper conduct and respect for staff and other guests must be shown at all times. Unacceptable behavior from the registered Camp guest will result in removal from the program.
  3. No refunds will be possible.
  4. Registered Camp guests with a medical condition which may affect their safety, are requested to seek proper medical advice before attending the program.
  5. No refunds will be issued for days the registered Camp guest is sick. They will not be able to attend any other days other than what they have registered for.
  6. Failure to meet pick-up timings will result in additional charges.

Camp Food and Beverage Terms

  1. No outside food and beverages are allowed on site (water bottle is acceptable). However, if you wish to bring your own food due to specific dietary requirements we will authorize but the price will remain the same.
  2. Breakfast, lunch, and a snack are provided in the package (Please see Camp F&B Menu for selection).
  3. Breakfast, lunch, and snack menu selections need to be confirmed during the time of registration, meals cannot be altered on the day of attendance.
  4. Additional F&B items other than the breakfast, lunch, and snack provided will have to be paid up front. Charges cannot be accumulated and paid at a later date.
  5. It is the parent or guardians responsibility to notify Camp staff if the registered Camp guest has any specific allergies in the allergy registration form section.

Camp General Terms

  1. Phones can be kept with the registered Camp guests but will be supervised. Video recording of any of the Camp activities is not permitted.
  2. Open toed shoes are not allowed, socks are required. Socks will be available on site in Camp at an additional fee.
  3. People of determination and the 3-4 years old package Camp guests are required to be registered with an accompanied adult that must always remain with them. The adult will be free of charge.

Birthday Terms and Conditions

  1. These terms and conditions are for birthday party bookings at The DXB Venues and are in place to enhance your party experience and are non-negotiable.
  2. In case you have any queries about the terms and conditions listed below, please contact our team before confirming.

Booking Terms

  1. 50% advance payment is required to secure your booking. In case of cancellation or no show the deposit will be forfeited.
  2. In certain circumstances, the deposit may be transferred, at the discretion of DXB Venues Management, to an alternative date if the required date and time are available.
  3. The recommended booking time is 7 days prior to your Party date. Any bookings made within less than the recommended period may have implications on the products and services we provide.
  4. A notice of 7 days is needed in case of cancellation of your party.
  5. Payments can be made in person or online.
  6. Once your Birthday Party package is confirmed and the advance payment is received, you may modify your booking date and time. Please note, this is at the discretion of DXB Venues Management and may incur an additional charge.
  7. DXB Venues will assume the number of guests confirmed in the Birthday Party Booking Forms to be definite and no refund will be given for any over-payment due to lesser attendance of guests on the day.
  8. If unexpected guests arrive on the day of your party - Admission charges will be as per the Birthday Party package selected and Party Room size will remain as per the original signed booking form.

Extras and Addons

  1. Service upgrades are available upon request and availability under an extra charge.
  2. Additional charges on the day are required to be settled in full at the end of the event.

Other Terms

  1. Duration of the event is 60 minutes in a private room based on the agreed start time as per the time stated on the booking confirmation upon receipt of Deposit.
  2. Due to the turn-around time, party guests will only be admitted inside the booked venue 15 minutes before the allocated party time. After the birthday celebration, all guests are free to enjoy inside the venue.
  3. DXB Venues and / or the management of the venue for the birthday reserves the right to charge an extra hour per invited child according to your chosen package if the party room is not vacated with all belongings after the birthday celebration.
  4. Final number of guests and food orders should be sent no later than 72 hours in advance to your party.
  5. Outside food and beverage is not permitted inside the venue for Health & Safety regulations.
  6. You may bring a catered cake if you wish to do so.
  7. We will require a Food disclaimer form to be signed for the outside catered cake and a small sample of the cake will be collected as part of our Health & Safety procedures.
  8. When booking a birthday party, you and your guests must adhere to the rules and regulations displayed throughout the facility.
  9. An Events Associate will be dedicated to facilitating arrivals and organize your party.
  10. The celebrant's parent/guardian is responsible for the care and supervision of all invited guests, including children who are dropped off by their parents whilst attending your child's birthday celebration.
  11. DXB Venues Team supervises all levels through your journey to help maximize your child's enjoyment, however they are not a replacement for parental supervision.
  12. You are welcome to photograph/film your party, however, please respect the privacy of other guests inside the facility.
  13. No outside animals are allowed inside the venue.
  14. You may bring additional decoration for the birthday celebration if it is in theme with the venue theme
  15. DXB Venues is not responsible for the loss or misplacement of personal items and gifts.
  16. No spray foam, poppers or streamers will be allowed inside the facility. Guests will be charged an additional sum of AED 300 if disregarded.
  17. DXB Venues reserves the right to refuse, cancel or amend a birthday party booking for any reason.
  18. Prices and packages are subject to change without prior notice.

Intellectual Property

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Meraas"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.

Use of Information and Materials

The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.

The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website [unless you have entered into a separate written agreement with us in relation thereto].

Links to Third Party Websites

The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

No Warranty Given

Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchant-ability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.


As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website; or [ii] use of this Website whatsoever.

Limitations on Use

As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.

Financial Information

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.

Submission of Information

All information submitted to Meraas via the Site shall be deemed and remain the property of Meraas who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Site provides Meraas through the Site, subject to any obligations of confidentiality or privacy regarding submitted information as agreed by Meraas, or specifically set forth on the Site in its Website Privacy and Cookies Policy, or as otherwise specifically agreed or required by law. Please refer to the Website Privacy and Cookies Policy for more details https://www.meraas.com/en/cookies-policy.


These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.

Governing Law and Jurisdiction

By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website.